Shipping

 

1. Shipping Fees   

  • Product prices listed on solchill.shop include Value Added Tax (VAT), if applicable.
  • Shipping fees depend on your location and order size, calculated during checkout.

 2. Delivery Time 

  • Orders are shipped within 2 -7 days after payment.  However, delays may occur due to holidays, customs inspections, or unforeseen circumstances.  
  • West Malaysia: Estimated 2 to 7 business days. 
  • East Malaysia: Estimated 5 to 10 business days.  
  • International: Delivery may take 10 to 21 business days, depending on the destination.  

 3. Order Tracking 

  • Once your order is shipped, we will send you an email with the tracking number and relevant shipping information.  
  • You can use the tracking number on the courier's website to check the latest status of your order.  

 4. Responsibility and Risk  

  • The risk of loss or damage transfers to the customer once the order is shipped. While we are not responsible for shipping delays or lost parcels, we will assist you in contacting the courier to resolve any issues.  
  • If an order is returned due to an incorrect address, failed delivery, or unclaimed parcel, we will contact you to arrange a re-delivery. Additional shipping fees may apply.  

 5. Damaged or Incorrect Items  

  • If the items you receive are damaged (e.g., defective or broken) or incorrect (e.g., wrong or missing items), please contact us within 7 days. We will arrange a replacement or refund at no additional cost.  
  • Please retain the original packaging and items for inspection. We will cover all return and re-shipping fees.  

6. Customs Duties and Import Taxes  

  • International orders may be subject to customs duties or import taxes, which are imposed by the local customs authority and must be borne by the customer.  
  • Solchill cannot be held responsible for any actions, expenses, taxes, or delays associated with customs or shipping company over which it has no control. Delivery times are provided as a guide only and do not account for possible delays caused by payment authorization, item availability, and customs delays. 
  • We recommend checking your local import policies before placing an order to avoid unexpected fees.