Return & Exchange Policy
1. All sales are final. We do not accept refund or return for personal reasons like:
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Change of mind
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Chosen the wrong size or colour
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Don’t like how the item looks or fits
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Colour looks different from photo (due to lighting/screen)
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Small issues like loose thread, size difference within 2-3cm, or minor stain under 3cm
These are not counted as defects, and we hope for your understanding.
2. We only accept return/exchange if:
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You received the wrong item, size or colour
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Item is badly damaged, has big stains (more than 3cm), torn, or missing parts
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Item is missing from your parcel
Please contact us within 7 days after receiving your parcel. We will cover return shipping and send a new item or give refund if out of stock.
3. Return Item Conditions:
Returned item must be:
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Unworn, unwashed, not damaged
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With original tag and packaging
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Returned within 7 days
4. How to Contact Us:
WhatsApp: +6017-272 3618
IG: solchillshop
Email: solchillshopify@gmail.com
Please send us your order number, clear photo of the problem, and reason. We will reply and help you as soon as possible!