Return & Exchange Policy

1. All sales are final. We do not accept refund or return for personal reasons like:

  • Change of mind

  • Chosen the wrong size or colour

  • Don’t like how the item looks or fits

  • Colour looks different from photo (due to lighting/screen)

  • Small issues like loose thread, size difference within 2-3cm, or minor stain under 3cm

These are not counted as defects, and we hope for your understanding.

2.  We only accept return/exchange if:

  • You received the wrong item, size or colour

  • Item is badly damaged, has big stains (more than 3cm), torn, or missing parts

  • Item is missing from your parcel

Please contact us within 7 days after receiving your parcel. We will cover return shipping and send a new item or give refund if out of stock.

3. Return Item Conditions:

Returned item must be:

  • Unworn, unwashed, not damaged

  • With original tag and packaging

  • Returned within 7 days

4. How to Contact Us:

WhatsApp: +6017-272 3618

IG: solchillshop

Email: solchillshopify@gmail.com

Please send us your order number, clear photo of the problem, and reason. We will reply and help you as soon as possible!