Refund / Exchange

Refund & Exchange Policy

Conditions

  • All sales are final, and no returns will be accepted.  
  • We do not accept returns or refunds for personal reasons (such as change of preference or wrong size selection).
  • Minor imperfections such as loose threads, slight stitching issues, size discrepancies within 2-3 cm, or color differences due to lighting are considered normal.
  • If the product has defects (e.g., large stains) or errors (e.g., wrong or missing items), please contact us within 7 days. We will cover the shipping costs and offer a full refund or replacement.
  • Returned items must be unworn, unwashed, and returned with original tags and packaging intact.

 

Process

  • Contact us via WhatsApp  +6012-495-0615 or via Email solchillshop@gmail.com with order number & reason with photo(if applicable)
  • We will process your order as soon as we received the product.