Privacy Policy

Effective Date: November 1, 2024

Welcome to Solchill (referred to as “we,” “our,” or “the Company”)! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

1. Information We Collect

We may collect the following types of personal data when you use our website:

  • Registration and Purchase Information: Name, email address, phone number, shipping address, and payment details.
  • Usage Information: Browsing behavior, visited pages, and purchase history.
  • Technical Information: IP address, device type, and browser information.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing and Delivery: To ensure your purchased products are accurately delivered.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing: To send promotional materials via email (with your consent).
  • Website Optimization: To improve user experience and analyze website traffic and usage trends.

3. Information Sharing

We only share your personal information in the following situations:

  • Service Providers: With third parties like shipping companies or payment processors to fulfill your orders.
  • Legal Obligations: When required by law or government authorities.
  • Protection of Rights: When necessary to protect the rights and interests of the Company or other users.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure.

5. Your Rights

  • Access and Correction: You have the right to access the personal data we hold and request corrections.
  • Withdrawal of Consent: You can withdraw your consent to receive promotional emails at any time.
  • Data Deletion: Under certain conditions, you have the right to request the deletion of your personal data.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. You can manage or disable cookies in your browser settings.

7. Changes to the Privacy Policy

We may update this policy periodically and will post the updated version on our website. Please review it regularly to stay informed of any changes.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: solchilshop@gmaill.com
Phone: +012-495-0615